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I'm glad to read your side of the argument, anonymous HVAC contractor. The people who buy these home warranty plans do not expect to get something for nothing. We pay several hundreds of dollars per year for that "protection" . just like you probably do for health insurance. We may go for several years without filing a claim, just as you might with your health insurance. But, when you finally do get sick and need to use the policy you have been paying on for years and only owing your co pay is seen as trying to get something for nothing?Have you ever actually thought that opinion of yours through to it's logical end?What is a warranty for?What is insurance for?I would imagine that someday, after paying for your health insurance or a new car with a warranty, for many years without ever using it until a tragedy strikes, you find yourself needing to use the protection you had been PAYING for, only to find someone just like yourself at the other end of the desk.

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Prior to joining CCHS, Doug was an executive at Accenture engaged in domestic and international projects in corporate strategy, global program management and key business account development. Doug holds a Master of Business Administration from Northwestern University’s Kellogg School of Management. Chris leads our operations and technology organizations, as well as other Administrative functions. This includes our customer service centers, service technician network, IT strategy, operations and development and all related functions. The scope of his responsibilities integrates the development of customer driven service practices along with new technology applications to ensure continual innovation in how we serve customers. Prior to joining Cross Country Chris was President of Services at Best Buy which included leading the Geek Squad and service contract business.